Effective : January 15, 2023
ERDLab collects the following information about you when you provide it to us and use our services:
When you sign up, create a profile, set your email preferences, or pay for your subscription, ERDLab collects your email address and display name. We use this information to correctly identify you, communicate with you, and provide you with customer support. We also use this contact information for accounting and administrative purposes, for transactional emails including app and billing notifications, and to notify you about new features, releases, blog posts, and discounts.
As you work on your projects, ERDLab stores and maintains read-only access to the
content you create,
send, receive, and share. This includes any database models you create in or import to ERDLab. It
also includes comments posted to your projects by you or your collaborators.
We use this
information to securely store your work, provide access to your team members and the collaborators
you designate, and to troubleshoot and/or diagnose any issues that may arise as you work on your
projects.
We collect information about the type of device you use to access ERDLab, as well as your device settings, operating system, browser information, connection type, IP address, and the URLs of referring pages. Additionally, we log the date and time you access our services, as well as any error or crash data. We use device and location information to help us optimize your ERDLab display and performance, provide accurate billing information, understand user demographics, and improve overall user experience. Your log data helps us troubleshoot errors, analyze performance, resolve reliability issues, perform security audits, and investigate potential service fraud or abuse.
We use Stripe to process all payments. Customers that purchase a paid ERDLab
subscription provide us,
or our payment processors, with billing details such as credit or debit card information, banking
information, and billing addresses. When you purchase a subscription through one of our payment
processors, we only receive billing address information about your card. ERDLab does not receive any
information related to your card number, expiration date, or card security code.
We use your
payment information in order to fulfil, track, and manage your subscription.
We use this metadata to help us understand how our users work and what they find most valuable at ERDLab. We also use this information to measure the efficiency of our product, enhance our services, and guide our future development.
The information you provide to our team, including any troubleshooting documentation or
screen shots,
are saved as part of your support history.
We use this information to resolve any issues you
are
having, relay feedback to our team, respond to your comments and requests, and confirm your
purchases and refunds. We also use this data to provide you with security alerts and technical
notices.
ERDLab and our third-party advertising and analytics partners use cookies and similar
technologies
for tracking across different devices, websites, and online services.
We use this information
both for secure authentication and for the maintenance of your active sessions. Our third-party
partners use cookies for the purposes of marketing, ad targeting, and performance analytics.
ERDLab offers integrations with a number of third-party services. For instance, you can
sign up and
log into ERDLab by using Google, Facebook, and other third-party authentication
providers.
Whenever
you or your account owner links to one of these third- party services, ERDLab is authorized to
connect and transfer information as specified by our agreement with that linked service.
We use
this information to authenticate, connect, or link your third- party accounts to ERDLab. However, we
do not receive or store passwords for any of these third-party services.
To understand what data
may be shared with ERDLab when you enable these integrations, please check the settings,
permissions, and privacy policies of these third-party services.
ERDLab users create and share sensitive and proprietary data on our platform. We will never sell information about you, your profile, your projects, nor your data or metadata, to advertising companies or other third parties.
ERDLab is a collaborative platform that’s designed to let you share and disseminate your work. This means you are free to invite your peers to view, comment, or edit collaboratively,
ERDLab offers publicly accessible blog posts and various social media channels. Any comments you contribute to these platforms may be read, collected, or used by any member of the public who chooses to access them. Your information may remain posted on these sites, even if your account is deleted at your request.
In exceptional circumstances, we may disclose information about you to a third party if we receive a request and believe that the disclosure is in accordance with or required by any applicable law, rule or regulation, legal process, or enforceable governmental request. We may also do so to enforce our Terms of Service, investigate potential violations, prevent and detect fraud, track and solve security or technical issues, and protect against any harm to the rights, property or safety of ERDLab, its users, or the public as required or permitted by law.
If ERDLab engages in a merger, acquisition, reorganization, bankruptcy, dissolution, sale of company assets, financing, public offering of securities, or due diligence and other steps in contemplation and negotiation of such activities, we may share or transfer information that we collect under this privacy policy, subject to standard confidentiality agreements.
We are required to state the lawful basis under which we process the personal data of our users from the European Union. Accordingly, the lawful bases upon which we process your personal information are as follows:
ERDLab contracts with third party service providers. These services may require access to your information in order to help us operate, market, and support our services. For example, ERDLab uses third party services to provide hosting, maintenance, backup, virtual computing, storage, payment processing, customer support, data analytics, advertising, marketing, and other services. Our contract with these services provides for the maintenance, confidentiality, security, and integrity of the information we share with them.
ERDLab takes data security very seriously and implements the industry’s best practices and policies. We take all reasonable measures to protect your information, and to prevent any kind of unauthorized access, misuse, loss, or disclosure. While no system is infallible, we strive to keep our systems secure and constantly updated.
The following is a summary of choices you can make to exercise your data rights:
You have the right to opt out of receiving any promotional communication. To unsubscribe from our newsletter, or other promotional emails, use the link at the bottom of the message. You can also contact us directly to have your information removed from our promotional contact list. Please note that, even if you unsubscribe, you will continue to receive non- promotional, transactional messages regarding your account and other essential services.
You have the right to access and edit your profile information at any time. If you require assistance, please contact our Support team.
You have the right to be deleted which means that, at any time, you can request that ERDLab permanently delete all applicable data records, including your profile information, both personal and financial, along with any user-created content. In some cases, we may need to retain partial information to fulfil our legal responsibilities. ERDLab reserves the right to delete, as per your request, within a reasonable amount of time at their sole discretion.
Even if you have previously consented to our Terms of Service and Privacy Policy, you have the right, at any time, to change your mind and object to the collection, use, and processing of your personal information. Additionally, you are under no contractual obligation to continue to provide any information to ERDLab. However, we require certain information in order to provide you with our services. Therefore, if you disagree with the terms of this Privacy Policy or our Terms of Service, you should stop using ERDLab, and contact us so that we may delete your information.
Please direct any questions that you may have regarding our Privacy Policy at any time to support@erdlab.io